Order Processing Times
As a reminder, non-personalized orders usually ship within 3 - 5 business days during non-peak season and 5-12 business days during peak season (the week of Black Friday through the end of December). Personalized items are processed individually and make take longer to complete. Therefore, personalized items are usually shipped within 5 - 7 business days during non-peak season. If you order any one item that states “5 - 7 business days”, your entire order will ship within 5 - 7 non-peak business days because we do our best to ship all of items at one time. Although this is our normal practice, there are times when some items within the order
may ship at different times. Tracking your order status will allow you to see the estimated delivery time of each item.
We will also provide you with tracking number(s) once your order is ready for shipping. There is a possibility that items within your order may ship separately. Therefore, we will send you multiple emails providing the different tracking numbers. You will be able to use the tracking number(s) provided to track your items through the specified courier.
Shipping costs depend on the size of the order, shipping method, location, and dimensions of the package. Shipping costs can be estimated in the shopping cart. Any customer has the option to use 3 rd party shipping. Third party shipping customers are responsible for filing claims.
Shipping to a P.O. Box
We do not ship to P.O. box addresses.
We provide limited international shipping to Canada, Virgin Islands, and Puerto Rico. We’re aware that Puerto Rico and Virgin Islands are United States territories and aren’t international destinations; however, we must consider how our couriers format the addresses of United States territories. Any associated duties, taxes, and brokerage fees are the sole responsibility of the customer and are not included in your order total. Some items may be restricted for shipping outside of the U.S. Therefore, check with UPS for a full and complete listing of
The delivery options are available at checkout. Normal delivery options are Ground, 3 Day Select, 2nd Day Air, and Overnight.
Missing or Non-Arrival of Items
Depending on the circumstance, an investigation will be opened with the carrier. Once Bridal Luxuries receives the results of the investigation, we will know how to proceed.
If a shipment comes bas and has been refused for any reason (including incorrect information such as an address), we will contact you immediately via email. We will keep the shipment for 10 business days from our point of contact, then it will be disposed of if no return contact has been made. A refusal fee of $15 will be charged. No credits will be given for refused shipments.