Thank you for shopping with Bridal Luxuries! We pride ourselves in providing great customer service and want you to enjoy your shopping experience with us. However, if you are not 100% satisfied with your purchase, we are here to help! Simply email within 5 calendar days of receiving your order to discuss your return request.
What Items Are Accepted for Return
Non-personalized items, with the exception of clothing, in its original packaging are eligible for a return. An email discussing the return must be sent to Bridal Luxuries within 5 calendar days of receiving the item you wish to return. There is a $15 restocking fee per order for approved returns.
What Items Are Not Accepted for Return
Personalized items and clothing are non-returnable and non-refundable.
To start the return process, email us at within 5 calendar days of receiving your order; provide us with the reason for the return, your order number, item number of the item you wish to return, the quantity you wish to return, when a replacement would be needed if applicable, and photos if the item(s) is/are received damaged. You must provide notification to Bridal Luxuries within the 5 calendar days to be eligible to process a return. We will review the information once we receive your return request. If the
items are approved for a return, we will provide you with a RAN (Return Authorization Number).
A credit can take up to 10 business days to process after your return has been received. If you have not received your return after 10 business days with the exception of holidays included, you can email us at , and we will be happy to assist you.
All returns are processed within 5-7 business days. We will inspect the returned items upon receipt. If the items are received within the guidelines, we will process the refund. If the return does not meet proper conditions, we reserve the right to reject the return. The refund will be credited to your original form of payment within 10 business days after we receive your returned items. The credit will consist only of the purchase price and will not include any shipping and processing fees. Shipping and processing fees will not be refunded. The $15 restocking fee will be deducted from the credit.