Info

Welcome to Bridal Luxuries! Our Bridal shop provides a convenient shopping experience by offering awesome wedding gifts, favors, and supplies. Established in 2018, Bridal Luxuries is a product of passion between the two founders who have been in the wedding industry for many years, one as photographer and the other as a videographer. Their passion for weddings led to them create this amazing brand that caters to making any bride’s wedding day memorable. We believe in personalized service, quality, and integrity as we provide you
with great customer service and a even better shopping experience. Our goal is to sell quality wedding gifts, favors, and supplies that will make every bride happy! Our beliefs fuel our commitment to offer this impressive brand; so, browse our store and find the best items for your special day!

OUR VISION

To be the most sought-after bridal shop offering quality products while providing the best customer service and shopping experience

OUR MISSION

Bridal Luxuries aims at representing an eclectic brand where customer-service, craftsmanship, elegance, and style intertwine.


WHAT WE DO

We curate and sell an array of quality wedding gifts, favors, and supplies, and we adhere strictly to our brand values. All of our products are sourced from quality makers, and we can guarantee the standard of our products. We are certain that you will be pleased with our Bridal Luxuries collection!

OUR CORE VALUES

Our core values which constitute our guiding principles include:

Dedication -  Integrity - Commitment - Honesty - Service - Reliability - Trustworthiness

Contact Us
 

Customer Support Hours
Monday – Friday Excluding Holidays
9:00 AM CST – 5:00 PM CST

Email support@bridalluxuries.com

Phone - 1-800-970-9145

Sales Tax

As required by law, sales tax must be applied to any orders shipped in the U.S. to states where we have an economic presence. For this reason, sales tax will only be applied to orders shipped in Alabama. Orders shipped to other states will not have sales tax applied.

Order Modification or Cancellation

Once an order is placed, we will not be able to guarantee that modifications can be made. Please send an email to support@bridalluxuries.com to determine if modification or cancellation is still possible. When contacting, please provide your order number, the email address associated with the order, and requested changes. We will respond to your inquiry to provide the current status of your order and whether a modification or cancellation is possible. 


If the order has been processed, we cannot change the address, payment information, items ordered, quantity ordered, or personalization details once an order is submitted. We cannot cancel, hold, or combine orders once they’ve been submitted.

Order Processing Times

As a reminder, non-personalized orders usually ship within 3 - 5 business days during non-peak season and 5-12 business days during peak season (the week of Black Friday through the end of December). Personalized items are processed individually and make take longer to complete. Therefore, personalized items are usually shipped within 5 - 7 business days during non-peak season. If you order any one item that states “5 - 7 business days”, your entire order will ship within 5 - 7 non-peak business days because we do our best to ship all of items at one time. Although this is our normal practice, there are times when some items within the order
may ship at different times. Tracking your order status will allow you to see the estimated delivery time of each item.

Order Tracking

We will also provide you with tracking number(s) once your order is ready for shipping. There is a possibility that items within your order may ship separately. Therefore, we will send you multiple emails providing the different tracking numbers. You will be able to use the tracking number(s) provided to track your items through the specified courier. 

 

Shipping Rates
Shipping costs depend on the size of the order, shipping method, location, and dimensions of the package. Shipping costs can be estimated in the shopping cart. Any customer has the option to use 3 rd party shipping. Third party shipping customers are responsible for filing claims.

Shipping to a P.O. Box
We do not ship to P.O. box addresses.

International Shipping
We provide limited international shipping to Canada, Virgin Islands, and Puerto Rico. We’re aware that Puerto Rico and Virgin Islands are United States territories and aren’t international destinations; however, we must consider how our couriers format the addresses of United States territories. Any associated duties, taxes, and brokerage fees are the sole responsibility of the customer and are not included in your order total. Some items may be restricted for shipping outside of the U.S. Therefore, check with UPS for a full and complete listing of
restricted items.

Shipping Options

The delivery options are available at checkout. Normal delivery options are Ground, 3 Day Select, 2nd Day Air, and Overnight.

Missing or Non-Arrival of Items
Depending on the circumstance, an investigation will be opened with the carrier. Once Bridal Luxuries receives the results of the investigation, we will know how to proceed.

Refused Shipment

If a shipment comes bas and has been refused for any reason (including incorrect information such as an address), we will contact you immediately via email. We will keep the shipment for 10 business days from our point of contact, then it will be disposed of if no return contact has been made. A refusal fee of $15 will be charged. No credits will be given for refused shipments.
 

Personalization
Bridal Luxuries offers complimentary personalization on specific items. The format for personalization is shown on each item. Our complimentary personalization is only available in the font and format shown. All font styles and colors are pre-set. Use the text character limits shown with each design. If you do not want personalization on a personalized label, simply enter ‘NO TEXT’ on all text lines.

Incorrect Personalization
If an item is received with incorrect personalization and matches your submitted order request, we may ask for a scanned copy of the labels you received as well as charge a reprint fee plus the cost of shipping.

Minimum Order Requirements

Some items have minimum order requirements. The minimum order varies per item and is located on each product page.

Out of Stock Items
There will be a note on the product page stating that the item it out of stock. It will also include an estimated date of when the item will be back in stock. Please note that the dates are subject to change.

Color Difference

Color rendering of the final product may differ slightly due to the color calibration of your screen. It is likely that the items may have a minimal color variation due to the manufacturing process; although the slight differences may exist, you will still find that the items have a cohesive look.

Return Policy

Thank you for shopping with Bridal Luxuries! We pride ourselves in providing great customer service and want you to enjoy your shopping experience with us. However, if you are not 100% satisfied with your purchase, we are here to help! Simply email within 5 calendar days of receiving your order to discuss your return request.


What Items Are Accepted for Return
Non-personalized items, with the exception of clothing, in its original packaging are eligible for a return. An email discussing the return must be sent to Bridal Luxuries within 5 calendar days of receiving the item you wish to return. There is a $15 restocking fee per order for approved returns.

 

What Items Are Not Accepted for Return
Personalized items and clothing are non-returnable and non-refundable.

Return Process
To start the return process, email us at support@bridalluxuries.com within 5 calendar days of receiving your order; provide us with the reason for the return, your order number, item number of the item you wish to return, the quantity you wish to return, when a replacement would be needed if applicable, and photos if the item(s) is/are received damaged. You must provide notification to Bridal Luxuries within the 5 calendar days to be eligible to process a return. We will review the information once we receive your return request. If the
items are approved for a return, we will provide you with a RAN (Return Authorization
Number).

Notice of Return Shipping & Restocking Fees

 

Track Return
A credit can take up to 10 business days to process after your return has been received. If you have not received your return after 10 business days with the exception of holidays included, you can email us at  support@bridalluxuries.com, and we will be happy to assist you.

Refund Processing
All returns are processed within 5-7 business days. We will inspect the returned items upon receipt. If the items are received within the guidelines, we will process the refund. If the return does not meet proper conditions, we reserve the right to reject the return. The refund will be credited to your original form of payment within 10 business days after we receive your returned items. The credit will consist only of the purchase price and will not include any shipping and processing fees. Shipping and processing fees will not be refunded. The $15 restocking fee will be deducted from the credit.

 

 your house is a home

I am so glad that you came to shop with me. I am committed to bringing you the very best products that are hand crafted, unique and cruelty free. Everything on the site are curated by me and I love finding new treasures every day. So, come by often, you may see something new you want for your home!

xoxo Tiffany Jeffers

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